Covid-19 Homecare Update

elderly care

Following the latest COBR meeting, updated guidelines for the Delay phase in Coronavirus / Covid-19 have now been issued by the Government. These guidelines include:

  • People in “at risk” groups being asked within days to be largely shielded from social contact for 12 weeks.
  • 14-day isolation of entire household should ANY member of the household experience symptoms (high temperature and/or a new, continuous cough).
  • The cessation of non-essential social contact and unnecessary travel.
  • Those who are able to, should work from home.

As a Care company, we are doing everything possible to maintain high levels of support to our clients, however we recognise that we may have to adapt our delivery of service imminently, in order to ensure that our most vulnerable clients continue to receive care.

At present, the proposed changes are likely to be as follows:

Those who fall into the following categories will be visited as a priority:

  • Those without family support
  • Those with terminal / life-threatening illness
  • Those who require support with essential medication

Please be reassured that whilst some clients will be given priority, ALL clients will continue to receive care visits at this time.

In managing all care visits at this difficult time, we will no longer be able to guarantee visit times, but will still operate on an Morning / Afternoon / Evening basis. 

Visit durations may need to be altered to accommodate all calls.

With regret, the following visits will need to be temporarily halted:

  • Social Visits / Carer Escorts
  • Meals out
  • Elongated calls to facilitate cleaning and non-essential tasks

As we work together to manage this situation, we will request the following support from family members:

If you are local, we ask that you continue to support your loved ones in any way possible within guidelines. If there are visits that can be managed by family, or that are not needed, please let us know as soon as possible. This will allow us to free up resource to assist others in need.

If you are able, please ensure loved ones have a ready supply of healthy meals, drinks, antibacterial sprays / soaps and tissues.

If possible, increase your phone contact – in a period of isolation with limited social contact – conversation is much needed.

Whilst we will do our utmost to support with necessity shopping, we cannot guarantee staff availability to undertake weekly shopping and therefore request family members organise the shopping of food and other essential items.

When it is deemed necessary to instigate the aforementioned changes, you will be informed however we do expect this to be within the next few days.

As a team, we can reassure you that all staff members are briefed on the latest Government guidelines and know to alert a member of the management team immediately if they, or anyone in contact with a client, has a risk of infection. We urge you to do the same, in order that we can plan and manage our care accordingly. Carers continue to be well supplied in gloves, aprons and sanitisers. Carers continue to carry additional supplies of disinfectant wipes, tissues and antibacterial soap. Antibacterial soaps are now in most client properties for the use of clients, carers and families. Working together we will maximise safety for all.

You can also find further information by following the link below.

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Please do not hesitate to contact us if you have any queries.

About Deckchair Care

Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.

Read more about our care service

elderly care

Fraudsters posing as Amazon in scam calls

Care agency service

Automated calls impersonating Amazon are being reported across the country.

The system says the victim’s personal information has been used for an Amazon Prime subscription and they should ‘press one’ to cancel the purchase.

After pressing one, victims are transferred to a person posing as Amazon customer service who try to remotely access their computer to steal details.

Remember: never install any software as a result of a cold call, always question uninvited approaches and call the company directly.

Any unexpected call or email should be treated with caution. Hangup on any automated calls, and say no thanks to anyone else.

About Deckchair Care

Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.

Read more about our care service

elderly care

Concessionary GM travel now costs £10 per year to add tram and train.

elderly care

If you have a TfGM-issued pension-age concessionary pass or a Women’s Concessionary Travel pass, to continue to benefit from unlimited off-peak travel on trams and trains in Greater Manchester after 1 February 2020, you will need to pay an annual £10 fee.

There is no change to free, off-peak bus travel across England and, if you only use buses, you can choose not to pay to add tram and train.

The £10 charge does not apply to concessionary passes for disabled people.

The new scheme starts 1 February, but you can pay now, to make sure you’re ready. If you pay early, you will be covered for one year from 1 February 2020. After 1 February, you’ll be covered for a full year from the date you pay.

Visit the website to find out how to add tram and train to a pass: https://tfgm.com/tickets-and-passes/add-tram-and-train

About Deckchair Care

Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.

Read more about our care service

elderly care

Autumn is here

elderly care

The clocks have gone back and Autumn is well and truly here.

This is traditionally a busy time for Deckchair Care. Our care team has now grown to 18 and we welcome new clients in Cheadle, Wilmslow and Gatley.

If you are looking for some help – either for yourself or a loved one – take a look at our website and find out about our personal and companionship care service.

About Deckchair Care

Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.

Read more about our care service

elderly care

Ofcom Tackles Broadband Pricing for the Elderly

Care agency service

New measures have been designed to protect elderly customers from high broadband prices.

Ofcom, the UK communications regulator, has announced a number of measures associated with broadband contracts and Internet Service Providers.

The new measures are designed to protect the elderly from high prices and ensure they are treated fairly. Additionally, internet service providers are now required to cut prices for out-of-contract customers.

Ofcom is seeking to ensure vunerable customers don’t end up paying more money for their loyalty to a particular service provider.

Ofcom found that around 40 percent of broadband customers (8.8 million) are out of contract, and that significant savings are available to those who sign up to a new deal with their current provider.

As a result, the UK’s largest service providers (including BT, Sky, TalkTalk, EE and Plusnet) have made a number of commitments to protect customers and cut prices for those who are out of contract, from March 2020.

TalkTalk and Virgin Media will carry out annual price reviews with their vulnerable customers. While BT, EE, Plusnet and TalkTalk will protect out-of-contract customers from above-inflation price rises.

On 15 February 2020 broadband customers must also be told when their contract is coming to an end, and shown the best deals available.

About Deckchair Care

Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.

Read more about our care service

elderly care

The Deckchair Team

Home Care Agency

We try to meet up regularly as a team, although it’s hard to get the whole team together at the same time because someone is always working!

Here is a picture of some of the team having a coffee in Costa in Gatley.

Some of the The Deckchair Care Team

If you’d like to find out more about how we help the elderly live comfortably at home, please get in-touch.

About Deckchair Care

Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.

Read more about our care service

elderly care

Deckchair CQC Report – March 2019

Deckchair care CQC

In celebration of our recent CQC inspection. We would like to share some of our heartwarming feedback!

“ I have always found Deckchair Care efficient, caring, responsive to any request and very well organised”

“The carers are wonderful, there is always someone at the end of the phone and all of them will do anything to help you.”

“All the carers know what they’re doing, they are wonderful”

“I can’t speak highly enough of the staff and managers, I am totally reassured of their competence, I’m very happy with the service”

“The care staff are fabulous, so caring and wonderful and happily do anything I ask of them”

“ I really can’t fault them both individually and collectively, they are so caring”

There was a positive culture where staff and management took pride in the care and support that they provided.

“The management team are wonderful, they are accessible and sort out any issues immediately. They run a very reliable service.”

This is just a few of the findings,but they illustrate the feeling of the report.

We’re so happy and proud of our Deckchair Family!

You can see the full report here

About Deckchair Care

Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.

Read more about our care service

elderly care

First Couple of Weeks and New Clients

trips out

Hello, really fast and interesting start to Deckchair Care.

Firstly, our tracking and communication systems are now live. This means you, or your relatives can keep up-to-date in real time with everything that happens regards a care package.

Secondly, last week was a busy schedule of meetings with potential new clients. We are pleased to say that we have already signed up, and started providing care for, our first clients!

Finally, our new marketing literature is nearly ready, we are producing some A5 leaflets and business cards to help spread the word about our new and innovative care services.

Care Services

If you have relatives in the area that are looking for care, then please get in touch to discuss how we can provide top quality, private home care.

Thanks

Debs x

CQC Approval and Launch!

Deckchair Care - Home Care Agency

It’s been an exciting week or so at Deckchair. We received notification that our application to the CQC had been approved, meaning we can start taking on clients!

We also officially launched our new website and started spreading the news across social media.

After that, we very quickly started receiving enquiries from people looking for our care services! All of which means that we are now also looking for experienced carers to join our team. If you are interested take a look at our recruitment page.

Thanks everyone for your support and take a look at our new Facebook page (feel free to like and share to spread the word!)

Debs

Hello and Welcome

Welcome to the Deckchair Care Blog!

This is where we will keep you updated with all things new and interesting, local or national.

We have recently met with the Care Quality Commission and have submitted our final documents in support of our application. We are now waiting to see if they will authorise us to operate our care agency.

Hopefully, we’ll be operational in a few weeks !

Thanks

Debs