New measures have been designed to protect elderly customers from high broadband prices.
Ofcom, the UK communications regulator, has announced a number of measures associated with broadband contracts and Internet Service Providers.
The new measures are designed to protect the elderly from high prices and ensure they are treated fairly. Additionally, internet service providers are now required to cut prices for out-of-contract customers.
Ofcom is seeking to ensure vunerable customers don’t end up paying more money for their loyalty to a particular service provider.
Ofcom found that around 40 percent of broadband customers (8.8 million) are out of contract, and that significant savings are available to those who sign up to a new deal with their current provider.
As a result, the UK’s largest service providers (including BT, Sky, TalkTalk, EE and Plusnet) have made a number of commitments to protect customers and cut prices for those who are out of contract, from March 2020.
TalkTalk and Virgin Media will carry out annual price reviews with their vulnerable customers. While BT, EE, Plusnet and TalkTalk will protect out-of-contract customers from above-inflation price rises.
On 15 February 2020 broadband customers must also be told when their contract is coming to an end, and shown the best deals available.
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Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.
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