The Competition and Markets Authority (CMA) is providing advice so care homes understand their responsibilities under consumer law.
The advice is being published as part of ongoing consumer protection work into residential care homes and nursing homes for older people (over 65s).
It follows the CMA’s examination of the sector last year, which found that some residents are at risk of being treated unfairly and recommended urgent action to reform the sector.
The CMA has also published an open letter to care homes, reminding them of their responsibilities under consumer law and urging them to review the advice immediately. Care homes may need to make changes to their contract terms and business practices as a result.
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About Deckchair Care
Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.
Read more about our care service on our website here.
It has been a busy first few weeks at Deckchair Care. We have just recruited our first employee (more about that in the few weeks) and have had a number of applications that we are hoping will start in the new year.
We are also continuing to have meetings with new people needing help looking after elderly relatives.
We have had an overwhelmingly positive response to our new care agency. It seems that there is a significant number of people needing help looking after elderly relatives.
Mostly we are talking to people between 40 – 60 who are looking for help for their parents. These are usually people living in Gatley, Heald Green, Cheadle or Wilmslow. But we have also had interest from much further away. People are really struggling to find high quality, consistent, reliable care for their parents.
Taking Care at Christmas
Christmas is a key time for the care sector. It is a time that families to get together and discuss what the best way is support and care for elderly relatives. It is also a busy time with the need for support not stopping because of the date. We are open 365 days of the year 7am – 10pm and will be open all over the festive period.
Winter also means falling temperatures, we should all do what we can to keep an eye out for elderly or vulnerable neighbours!
Getting the Word Out
In time for the festive period, we have produced some leaflets that we will be distributing in the next few weeks. We have also started advertising locally on Google and Facebook. However, word of mouth remains the best form of marketing, so if you know anyone looking for a local care agency, please point them in our direction!
Recent clients have commented to us that having access to the Deckchair portal – with real-time emails when our carers arrive and leave an appointment – is adding an extra level of reassurance. They know the people they care about are being well looked after!
If you have a relative that you would like to support with private home care, please feel free to get in touch by emailing email@example.com or call 0161 327 2894.
Have a good Christmas!