Helping the Elderly Avoid Hoax Calls

elderly care

Whilst at a clients house recently we answered a call from someone claiming to be from BT.

They said that our clients “IP address” had been hacked and that they needed to complete a security process so things could be rectified.

Obviously this is absolute nonsense, but when said convincingly could have even experienced IT professionals wondering how that could be possible and why anyone would do it.

The caller included all the usual techniques to persuade people into giving over personal information:

  1. Reputation – Calling from a wellknown brand – in this case it was BT.
  2. Worry – You are in danger of losing something (money / access to services).
  3. Urgency – act fast (usually in the next 20 minutes) to avoid a bad situation becoming worse.

Common hoax calls could be from Banks, internet/telecoms suppliers, utilities, insurers, tv licence, post office. In general any service that most people would be expected to have.

The caller usually won’t know who the supplier is, but they might just get lucky. BT supplying broadband sounds very credible if that is who actually provides the service. However, a Virgin customer will quickly expose the scam. Don’t confirm who the supplier is – this is valuable information and may be used in future attempts!

Identify Fake Hoax Calls

  1. Where are the calls from? Withheld numbers, out of area or international numbers in fact any number not recognised should be assumed to be a scammer. Don’t give out or confirm any information.
  2. Be alert if any asks you to complete a security process or requests any personal information.

What to do on a suspected a hoax call

Thank the caller for making you aware of the issue and say you will call them back, and hang up. Do not answer the phone again if they call back.

If worried that the call is be real, find the callers number via their website / letter head / phone book and call their customer services. DO NOT USE any number that you were given on a call.

Minimise the chances of receiving hoax calls

  1. Go ex-directory. This will reduce the chances of scammers getting hold of a phone number.
  2. Add your phone number to the TPS. This won’t stop scammers – who are happy to break the law – but it will reduce the number of general marketing calls. This makes hoax calls easier to recognise.
  3. Reject all withheld numbers. A phone line supplier may be able to do this for free, or there are phones that can filter potential hoax calls.

Help the elderly avoid becoming hoax call victims. Make them aware of what a hoax call looks like. What to do if they suspect they get one and how to minimise the chances of getting them in the first place.


Find out more about Deckchair Care and how we help the elderly with our at-home service.

Blame and Targets Stopping Better NHS and Social Care Communication

elderly care

A recent report by the CQC blames a lack of communication between care providers and the NHS for bed blocking.

Social care and healthcare providers were failing to properly work together, the regulator warned, with divisions “sharpened” by “defensive behaviours”, it concluded.

“The sustainability of the health service depends on a sustainable social care system”

Read the article here

Find out more about how Deckchair Care uses technology to improve social care delivery and communication

Set up a National Care Service to protect our NHS

Home much does home care cost

Writing in the Guardian, Sonia Sodha’s article outlines how the NHS and Social care need to be joined up to save both.

“The founding principles of the health service must be extended to social care. Otherwise, the NHS will be run into the ground”

“.. the NHS embodies not just the principle that the affluent pay more than the poor through their taxes, but that the sick don’t pay more than the healthy”

“.. while it may be alive and well in the NHS, it’s glaringly absent from social care. If you’re unlucky enough to get cancer, you are covered by the NHS. Get dementia, however, and those with modest assets are on their own until they have spent much of their savings; even then, cuts to local authority budgets, out of which social care is paid, mean it’s increasingly hard to get state help.”

“We shouldn’t be expecting baby boomers to meet costs individually, but asking more affluent retirees to pay for the social care system through progressive taxation”

Read the full article here

Find out more about Deckchair Care and their at-home care services

Councils join demand for tax increases to fund social care services

at home care

A survey carried out by the Local Government Association (LGA), has found that the vast majority of local authorities in England say taxation is the only viable solution to the funding crisis.

There have been growing concerns after another delay to government proposals on resolving the crisis and complaints that funding for care has been diverted to the NHS.

“Properly funding social care and prevention services not only helps councils with overstretched budgets to protect care services for the benefit of those requiring them, it also helps to prevent further crises in the NHS and saves the health service a fortune by keeping people safe and well in their own homes, reducing the number of hospital admissions.”

Read the full article here


For more information about private home care, please visit

Homecare Software – Now Available For Care Agencies

Homecare Software

The easy to use Home Care Management Software that helps management, clients, relatives and carers all work together to provide the best possible care experience.

Since opening in 2017, the team at Deckchair Care have been working with an independent software developer to design a domiciliary care software package that manages scheduling, care planning, invoicing, communication, payroll, mileage and reporting.

Domiciliary Care Software

By replacing paperwork with an efficient online system, recording notes is quicker, simpler and less time-consuming. Everything previously recorded on paper can be replicated by the system. Including: medication records, visit notes, care plans and more.

Client Care plans are as flexible as a paper-based system, just much quicker to set up, change and manage. Care plans are made up of a schedule of appointments. Each appointment has an associated task list that needs to be carried out on attendance.

Home Care Scheduling Software

The main benefit of the software is that it allows client relatives access to the care notes. We find this builds trust and confidence and provides peace of mind.

“We have invested a lot of time in developing this software and the result is we save time and money and deliver a great service.”

The software is accessed via the internet so requires no downloads and works on every connected device. The core system has managed thousands of appointments so has everything needed to run a care agency.

Our domiciliary care software is especially useful for clients whose relatives live some distance away and want to keep up-to-date with the care being provided.

Care Agency Management Software

If you operate a Care Agency and would like to improve communication and speed up scheduling, then take a look at the software:


Free to Try

You can now try the system for free (for up to 10 clients). This is perfect for newer care agencies just setting up.

For more established care agencies, the software starts from only £250pm.

Visit for more information.

elderly care

Care Home Residents Evicted – 40% Increase

at home care

According to an audit by the Association of Directors of Social Services – at least two thirds of councils, and thousands of elderly residents, have experienced recent home care closures.

“Council chiefs said the sector was becoming “increasingly fragile,” with cuts to social care in recent years fuelling pressures on the NHS, and adding to the burden on families.”

“This latest evidence, from every council in England, lays bare once again the need for, as the Prime Minister put it herself, a proper plan to pay for and provide social care.”

Read the full article here:

Find out about our Cheshire based home care service

Ex Minsters Call for free Social Care

at home care

The Institute for Public Policy Research (IPRP) has compiled a report that sets out how the NHS and social care could make productivity savings.

“The government should make social care free to everyone who needs it to take pressure off the NHS, former Labour and Tory health ministers have said”.

The reforms would require annual spending on social care to double, from its current level of around £17 billion to £36 billion, by 2030.

“It is costing the NHS £3bn a year to care for people in hospital who are fit enough to be sent home but haven’t got sufficient support”

Read the full article here

NHS to get £20bn, but Social Care Still Waits

at home care

Social Care Funding Still Waiting

With the recent announcement that the government is investing £20bn in the NHS (which is obviously good news), the spotlight has again turned to social care funding – or lack of.

“Putting money into the NHS without putting it into social care is like pouring water down a sink with no plug in”

There is an estimated £2.5bn social care funding shortfall, but at least the government green paper on how to fix/fund it is due in the next few weeks.

Read the full article here:


Social Care and the impact on the NHS

elderly care

A recent article in the Guardian outlines the social care funding crisis and how it is impacting on NHS resources.

“Almost 1.2 million people aged over 65 do not receive the support they need with essential daily tasks such as getting washed and dressed or preparing meals, according to Age UK. The perilous state of the domiciliary care sector, which provides support in people’s own homes, is one of the main reasons for this, the charity says.”

One of the major problems currently experienced by care agencies is highlighted in the article:

“Colin Angel, the UKHCA policy and campaigns director, says the £18 per hour is “based on the absolute minimum price, assuming you can recruit enough workers on the minimum or living wage. Typically we’re seeing wages that are often below local labour market expectations, which means you’ll have difficulty recruiting workers. You’ll find providers have less money left over for things like back-office staff”

Deckchair Care pay their carers 33% more than the minimum wage and guarantee contracted hours, yet recruiting excellent reliable carers is still a challenge – but something we do not compromise on.

Read the full article here: