In our efforts to provide excellent homecare, we’d like to understand how people feel about the care they – or their relatives – currently receive.
We know there are some great agencies out there offering an excellent service. We’d like to understand what they are doing well and where we could all improve.
Deckchair Care’s objective is to offer excellent homecare.
To us, this means
- Being reliable (turn up when we say),
- Capable (being well trained and knowledgeable),
- Friendly.
We have also identified communication as a current issue. For example, clients not knowing which carer is attending the next appointment; or relatives not being updated with what care is being provided.
We have developed a secure online system that allows carers, clients and relatives access to a centralised database. This holds details of upcoming appointments as well as the outcomes of previous ones. Relatives are telling us that they are finding it reassuring being notified when carers arrive and leave an appointment. Plus they get to read what has happened during a visit and any comments the carer makes.
Replacing the old paper-based system also saves time, meaning carers have more time to do what they are there for.
Please take a couple of minutes to tell us about the home care service you have experienced.
Thanks
The Deckchair Care Team