The Competition and Markets Authority (CMA) is providing advice so care homes understand their responsibilities under consumer law.
The advice is being published as part of ongoing consumer protection work into residential care homes and nursing homes for older people (over 65s).
It follows the CMA’s examination of the sector last year, which found that some residents are at risk of being treated unfairly and recommended urgent action to reform the sector.
The CMA has also published an open letter to care homes, reminding them of their responsibilities under consumer law and urging them to review the advice immediately. Care homes may need to make changes to their contract terms and business practices as a result.
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About Deckchair Care
Deckchair Care are an independent, privately-owned care agency. We look after the elderly in Cheshire and South Manchester.
Read more about our care service on our website here.